Shipping & Returns

A WORD FROM THE SHIPPING GNOMES~

We are shipping pros! We carefully package your wearable art and ship all domestic orders via USPS Priority Mail, notifying you via email with a tracking number. All shipments go out within 3-5 days of your purchase, unless otherwise specified in the individual listing. For example, shipping time varies for Custom Orders. 

 

If you would like your item insured or shipped faster, please message us before you purchase. We are happy to accommodate this possibility with an additional fee added to the overall shipping costs. 

 

We typically ship International orders via USPS First Class Package International Mail, which will arrive to you within 7-14 days after shipment. Questions or suggestions? Please email us before you purchase. International customers are responsible for paying customs on shipments coming from out of country, sorry we have no control over this!

 

ASTRAL CHRYSALIS DESIGNS SHIPPING, EXCHANGES & RETURN POLICY~

We recognize that buying a piece of high end, one of a kind, wearable art online is exciting and occasionally the envisioned style, color or fit just isn't quite right. We truly want each piece of our wearable art to be absolutely treasured, worn for a lifetime and proudly adorned by you.

 

So if you read our description, looked at the photos and once you have it in hand it just isn't the right one-let us know. Perhaps there is a different one waiting for you or a different design you can exchange for. There is no restocking fee on exchanges.

 

Out of respect for our busy lives (full time artists w/ 3 kids!) we request that you let us know immediately-within 7 days of receiving the purchased item of your intended return or exchange. Send your return/exchange emails to astralchrysalis@gmail.com and we will get back to you promptly.

 

The one of a kind wearable art you purchased must be returned in the original packaging (just the way you received it) and unworn within 21 days of your purchase. If the piece is returned past this deadline or shows any signs of damage or wear, we will not process your return or consider an exchange.

 

Customers are responsible for paying all return shipping/handling fees associated with returns/exchanges, unless we have sent you the wrong product or there is something wrong with the product sent.

 

For exchanges only, we will invoice you for the new shipping/handling fee and once payment has been made we will ship your exchange. 

 

Expecting a refund? We will credit you as soon as we receive your return and once we have confirmed that the product is in its original unused condition. All returns have a 10% restocking fee that will be deducted from your refund. Thanks!!

 

We do not accept refunds requests for custom orders. All sales are final. 

 

Please ship your return or exchange to:

 

Astral Chrysalis Designs

Attn: Returns/Exchanges

500 Cathedral Drive

P.O. Box 1442

Aptos, CA 95001